By using this website, you acknowledge that you have read, understood and agreed with these terms and conditions in full.  If you disagree with any part of these terms and conditions, you should not use this website.

By using this website and by agreeing to these terms and conditions, you warrant and represent that you are at least 16 years of age and consent to Ma Belle Box’s use of cookies in accordance with the terms of Ma Belle Box’s privacy policy and cookies policy.

  • Order Policy

    Through ordering a Ma Belle Box, you agree to receive and pay a beauty box at the address provided.

  • Payment Policy

    – Bank Transfer:
    By selecting bank transfer as your preferred payment method, you agree to proceed your payment in full, after ordering your Ma Belle Box on
    If we don’t receive your bank transfer up to 7 days after ordering, we will automatically cancel your order.
    – COD:
    Through selecting cash on delivery as your preferred payment method, you agree to proceed your payment in full, at the delivery, in accordance with the delivery note of the shipper. Kindly note that payment has to be made before opening the parcel at the delivery.
    When rejecting your parcel, if un-opened only, you will be charged extra shipping fees, depending on your location.
    – Paypal:
    Through selecting paypal as your preferred payment method, you agree to proceed your payment in full, with a valid credit/debit card, after ordering your box on

  • Order modification Policy

    You have the right to modify/cancel your order within 24 hours after ordering at If you cancel/reject your order after it is delivered, you will be charged extra fees, depending on your location (100% shipping fee + returning fee).

  • Shipping Policy

    Shipping location needs to be ticked at the checkout, before confirming the order. Every modifications must be made via phone: 01222 659 649 or email:
    – Shipping fee for Ho Chi Minh City: free of charge
    – Shipping fee for Hanoi and Danang: 30,000 VND / order.
    – Shipping fee for other areas in Vietnam: 50,000 VND / order.
    Ma Belle Box covers half of the shipping fees for all orders and 100% of the shipping fee in Ho Chi Minh City. As a result, we are not responsible for any extra charges that you might encounter with your order (e.g. bank transfer fees, cancellation fees).

  • Return / Exchange Policy

    Received and opened parcels cannot be returned or exchanged.
    Damages caused by shipping including box damage or parcel damage should not be accepted by the customer and should be returned to the shipper at the delivery immediately.
    Damages caused to items inside the box (e.g. products opened, leaking, not functioning) should be returned to Ma Belle Box in order to be replaced. Complaints should be emailed to along with photos of the damaged item.

  • Variation

    Ma Belle Box may revise these terms and conditions from time to time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

    These terms and conditions, together with Ma Belle Box’s privacy policy, constitute the entire agreement between you and Ma Belle Box in relation to using this website, and supersede all previous agreements in respect of your use of this website.

  • Credit

    This document was created using a Contractology template available at